SMART Volunteering_Learner Pack- NGOs

COMPETENCIES 1) PERSONAL COMPETENCIES ABILITY TO ADAPT I can adjust to new circumstances and can easily adapt to changing situations. I react appropriately to new challenges; I am skilled at integrating myself into new teams. ABILITY TO MAKE DECISIONS I am familiar with my own scope for making decisions and the responsibility that this entails. I gather information, develop alternatives, can set priorities and find solutions within an appropriate timeframe; at the same time, I also consider the possible consequences. ABILITY TO DELEGATE I can differentiate between tasks that I can delegate to someone else and those that I have to handle myself. I can recognize the individual abilities of others and thus delegate tasks according to their personal strengths, I trust in the abilities of others and the fact that they can handle their tasks independently and assume responsibility for them. ABILITY FOR SELF-REFLECTION I can critically examine my goals and actions. In doing so, I can recognize cause-effect relationships. I know my strengths and weaknesses, I see constructive criticism as an opportunity for my own personal development and I actively seek feedback. ABILITY TO SUPERVISE I can recognize tasks that need to be checked and do an appropriate amount of supervising without being suspicious. ABILITY TO NAVIGATE WITHIN STRUCTURES I can recognize the structure of organizations as well as where I can find information that is important to me. I can recognize my place and behave in accordance with my position. ABILITY TO TAKE INITIATIVE When I undertake something independently, I go beyond ideas and wishes and actually implement it. I take pleasure in my work and my abilities and act of my own accord. ANALYTICAL SKILLS I can rapidly analyze wide-ranging and complex relationships, filter out key aspects, and present them in a generally comprehensible manner. ASSERTIVENESS I can confidently express an independent opinion that differs from the opinions of others and plausibly argue in favor of its merits. I can also develop strategies to achieve recognition for my position, even over the interests of others. AUTHENTICITY Based on my natural behavior, I am a credible and reputable individual for the people in my surroundings. I neither avoid certain situations nor put on an act in front of others; I always endeavor to just be myself. CONCEPTUAL ABILITIES I can analyze a situation and draw adequate conclusions from this. I can translate ideas and concepts into goals and content and develop the appropriate steps to take. At the same time, I also take into account the existing general conditions. COPING WITH STRESS -RESILIENCE Even when I have a heavy workload, I don't get stressed, but rather approach my assignments in a systematic and focused manner. This means that even in stressful situations I stay in control and emotionally stable and can maintain my level of performance as evenly as possible. I relieve work stress by engaging in suitable activities, like exercising. CREATIVITY I like to experiment, and I am prepared to explore new ways and directions. I can develop unconventional, groundbreaking new ideas and implement them accordingly. I am full of ideas, have a great deal of imagination and like to try out new things. CUSTOMER ORIENTATION I can recognize the needs of customers and partners and, with regard to service and quality, appropriately meet these needs. I value my customers, and in doing so, I neglect neither my own interests nor those of my customers LIST OF COMPETENCES