Facilitator_s_Guide_WP2-NGOs-EN

*Source: Assessment of Competencies Gained during Volunteer Work - Nationale Naturlandschaften http://www.ehrensache-natur.de/files/2012/10/Manuel-compet_assessment.pdf 2) SOCIAL-COMMUNICATIVE COMPETENCIES ABILITY TO COMMUNICATE I can establish contacts and start up a conversation. By the same token, I can carry on a conversation with a number of different people, attentively listen to individuals and maintain a dialogue, even under difficult circumstances. In addition, I convey respect and appreciation to my conversation partners. ABILITY TO MOTIVATE OTHERS When I am confident about something, can inspire others to get on board. I ensure a high level of motivation by giving positive feedback and recognizing the work performed. ABILITY TO NEGOTIATE I develop strategies for my approaches and enter into negotiations in a confident and convincing manner and can effectively represent my own interests. I successfully and diplomatically reach joint results with my negotiating partners. ABILITY FOR TEAMWORK - WILLINGNESS TO COOPERATE Working in a team, I have the ability to jointly define and achieve goals in a fair and friendly manner. I can fully commit myself to achieving these shared goals. In addition, I can constructively contribute my own abilities, but also deal with criticism. Furthermore, I have no problems contributing my own information to reach joint solutions and compromises. I can also easily accept and offer support. CONFLICT MANAGEMENT I can constructively deal with different views and interests in a conflict situation. I recognize the roots of conflicts, can address various viewpoints and am able to develop solutions where no one is the loser. CRITICAL FEEDBACK I can address problems and give critical feedback to people and their work in a way that shows respect and appreciation, making it acceptable and beneficia! for others. I can accept other points of view and am grateful for critical feedback. DEPENDABILITY I respect rules and agreements that I have arranged with others. Others can rely on what I say. I carry out my work in accordance with the agreed quality standards. EMPATHY I am interested in other people and their issues and situations and can make contacts at any time. I can empathize with other people's problems by listening to them and paying attention to what they say and how they say it. At the same time, I maintain sufficient distance to avoid making other people's troubles my own. INTERCULTURAL SKILLS I am aware of the predominant differences among diverse cultures and know that political, economic and social circumstances can influence people's way of thinking. I respect and appreciate other cultures, and this allows me to communicate and work with people from other cultures.