SMART Volunteering_Learner Pack- Business Organisations

16  Identifying verbal and non-verbal communication elements and strategies across cultures  Identifying key elements and the role of stereotypes in communicating with migrants  Identifying communication and intrapersonal skills (empathy, active listening)  Developing social skills to interact with migrants at the work place  Appreciating the tangible benefits of an intercultural working environment  Understanding the roles of vision, mission, and values in the Corporate Social Responsibility  Understanding that corporate social responsibility, like any other goal and objective, helps the firm only when aligned with its strategy, vision, and mission. Also, learners will have developed/improved the following skills related to the competence addressed by the specific unit:  Cultural Awareness  Cross-cultural communication  Intrapersonal Communication  Interpersonal Communication  Teamwork and working with others  Mission, vision and goal setting